Our initial consultation helps us to understand your style, priorities, and event details so we can create something truly personal for your day!

 

​Your Vision

• Tell us about your theme, colours, and overall vibe.

• Make sure to share a few inspiration photos or Pinterest boards to help us understand your vision before coming to your meeting.

• Let’s chat about your must have elements versus the areas you’re happy to keep flexible.

• We’ll also discuss your venue layout and how your florals will flow from ceremony to reception.

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Design Interpretation & Change Policy

All floral designs are created to reflect your vision and overall style, based on the brief and mood board you provide. While we always aim to capture the same look and feel, we do not replicate exact flower types, photos, or DIY arrangements. This includes images from Pinterest, Instagram, or designs created by another florist (such as your bridal bouquet). Each Lily Pipit piece is crafted uniquely to suit your event and our creative style.

Any major changes to your florals such as a complete colour palette shift or significant styling change must be communicated in writing via email at least 3 months before your booked date. Once advised, we’ll schedule another in-person meeting to discuss and confirm the details of these changes.

Around 6-8 weeks before your wedding date, we’ll reach out to book your final design meeting. During this meeting, we will:

• Review your floral requirements and confirm that nothing has changed,

• Go through logistics and timelines, and

• Show you a selection of your prepared pieces.

We’re happy to make minor, fine-tuning adjustments at this stage; however, major changes not previously communicated cannot be accommodated this close to your event.

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Booking Policy

During peak wedding season (September-March) we take on full styling bookings only, covering your bridal party, ceremony, and reception florals to ensure a cohesive and beautifully styled look. If you would like to use fresh flowers for your bridal party, you’re welcome to source these yourself. However, please let us know before booking, as we like to have this information up front before accepting your booking.

We do not accept bookings where faux or artificial florals are DIY or created by another faux florist for the bridal party or any other areas. This ensures a consistent, cohesive, and polished look across your entire event.

Additionally, as photos of your florals may be shared on social media and in our portfolio, we would not want our work to be mistaken for florals created by another person or business.

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Budget & Options

We’ll walk you through our pricing tiers and what’s typically included at each level. We’ll always be upfront about any additional costs, such as travel, setup, and pack-down. Once your date is secured with a 30% retainer, we can make small adjustments to your order closer to the day during our final demo meet 6-8 weeks before the booked date.​

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Hire vs. Purchase

• Hire items (florals, vases, candles, styling props) are returned after your event and must be kept in good condition.

• Purchase items such as bridal bouquets are yours to keep.

• To prevent damage or loss of our florals please avoid moving them once styled and keep them away from water or direct rain.

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Weather Back-Up Plans

• Faux flowers can’t be exposed to rain or storms.

• Please review our Wet Weather Backup Policy before making your booking.

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Logistics & Timelines

We’ll confirm your venue access times, delivery, and collection schedule. If you have a planner or coordinator, we’ll work closely with them. Final floral and styling details are confirmed around 6–8 weeks before your event.

 

Cancellations & Postponements

Please review our Cancellation & Postponement Policy before making your booking.​

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Photography & Sharing

We love capturing a few photos of your floral setup for our social media and portfolio; we’ll always ask permission first, and we’re happy to tag your other vendors or pages if you’d like!​

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Communication

Our preferred contact is via email, and we aim to reply within a few business days. Once your booking is confirmed you’ll hear from us again as we approach your final design review. Please note that each weeks wedding takes our priority, but we'll always get to you as soon as possible!