FREQUENTLY ASKED
QUESTIONS
Where are you located? ​We are an Adelaide based business and our home studio is located in Para Hills, SA.
How does the hire process work? All our faux flower arrangements are provided on a hire only basis. However our bouquets and buttonholes are keepsake only and not for hire which means you get to keep them forever!
How do I make a booking? Simply fill in the form on our Contact Us page and we will respond as soon as possible. Please allow a week for us to get back to you as we get very busy especially in wedding season! Alternatively, if you have a lot of details and multiple attachments - send us an email outlining your requirements.
When is my booking confirmed? Your booking is confirmed when you receive an invoice and a retainer is paid! We do not hold any date, or items without a retainer. A demo appointment, quote, or invoice are not considered as a confirmation of your booking with us. The Lily Pipit reserves all rights to refuse an order until confirmed by the retainer payment.
How much do I need to pay for the retainer? Typically, a 30% non-refundable retainer is to be paid at time of booking to secure the items & your date.
Is there a minimum hire charge? Our minimum spend is $3,500 for weddings and $1,000 for events and intimate elopements. During peak season (September–March), we exclusively take on full styling bookings.
Do you offer styling hire? Yes! We offer a wide range of styling items - candles, fabrics, arbors, plinths and more, making us a one-stop shop for your wedding or event. Please note that these items are not available for standalone hire and are offered exclusively as part of our floral hire & styling service.
Do you offer to set-up? Yes, we offer full floral styling! we will deliver, set them up making the installations look their absolute best and then come back to pack down once your event has finished.
Do you offer delivery and pack-up? Yes! Delivery, set-up, and pack-up is provided at an additional charge depending on your venue location and the amount of set-up required. These charges will include the time taken for us to deliver, set-up and collect the hired products, labor charges and petrol costs. An accurate quote can be provided if you contact us via email stating your particular requirements for deliveries and pack-up.
Can I repurpose my ceremony flowers for my reception? We're all about relocating and using your ceremony florals to enhance your reception space. It’s a powerful choice which makes the most of your investment while maintaining a flawless, cohesive look throughout your wedding day.​ However, this is a charged service available on a first come first serve basis.​
Can I repurpose the aisle flowers as centerpieces at my reception? No. Our aisle flowers are specifically made to be flat on the back side. Making them perfect to sit up against chairs for your ceremony or repurposed to go in front of your sweetheart/bridal table, bar, DJ booth, but they are not suitable to use as centerpieces.
Do I need a wet weather backup for artificial flowers? Yes. To maintain the quality and integrity of our faux floral arrangements, a wet weather back-up is essential. Please refer to our Wet Weather Back-Up Policy for full details.
Can I add or change items on my invoice after booking? Absolutely! We know how much thought and planning goes into your big day, so there’s no pressure to have everything finalised when you first book with us. Once your date is secured, You are welcome to add on any items, or move your budget around. We’ll go through everything together during your final consultation, around 6–8 weeks before your wedding. Please note: Complete style changes or colour palette changes must be advised in writing at least 3 months before your event. A face-to-face meeting will be scheduled to discuss these larger changes in detail.
Are you cheaper than a fresh florist? Faux flowers don’t always mean lower prices. Our arrangements are priced based on size rather than flower type or colour. While we are often more affordable than some fresh florists, pricing can vary depending on style, experience, and location. Our best advice? Gather quotes from florists whose work you love, and choose the one whose style resonates with you - not just the price.
What payments do you accept?​ We accept payments by cash and direct bank transfer. Credit card payments will be accepted in the near future, keep an eye on this space!
What happens if I change my mind? That’s fine, we understand that things happen and not everything goes according to plan. If you need to cancel your booking, we ask you to send us an email to let us know. Unfortunately, the retainer will not be returned but if any additional money has been paid, we will be happy to return that to you if we are advised in writing 6 weeks prior to your booked date. To provide flexibility, we do allow clients to postpone their confirmed date within a 6 month window, subject to our availability and a 10% price increase. Please note we will need notice of your postponement at least 12 weeks out from your booked date otherwise we will treat the notice as a cancelation. If you’re unable to secure another date within the 6 month window, your booking would need to be cancelled. As outlined in our Terms & Conditions and FAQs, the retainer paid is non-refundable, as we’ve already held your date and turned away other couples for that time.
Can I postpone my booked date due to unforeseen circumstances? We completely understand that life can be unpredictable. If you need to postpone your wedding or event, we’re here to help as best we can. Please refer to our Postponement Policy for full details on how we manage date changes.
What happens if I need to cancel with short notice? If you need to cancel your booking, we ask you to send us an email to let us know. Any bookings cancelled within 6 weeks of the confirmed date will be subject to forfeit all money paid.
What happens if something is accidentally broken, lost or misplaced? All items that are hired from THE LILY PIPIT are to be returned in the condition that they are hired out. Any loss of hire item/s under your care will result in you being liable for the cost of replacement of the hire item/s. If items are dirty a cleaning fee may apply.
Do you have a showroom? If you want to view our products prior to hiring, an appointment can be made for you to come and view in person. These demos are by appointment only.
Do you have Public Liability? Yes, we have Public Liability Insurance and can supply a COC on request.