We understand that plans can change, and we're here to support you as much as possible!

If you need to cancel your booking we ask you to send us an email to let us know.

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Unfortunately the retainer will not be returned but if any additional money has been paid we will be happy to return that to you as long as we are advised in writing 6 weeks prior to your booked date.

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Bookings cancelled within 6 weeks of the confirmed date will be subject to forfeit all money paid.

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To provide flexibility, we do allow clients to move a confirmed date within a 6 month window, subject to our availability and a 10% price increase.

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If you’re unable to secure another date within the 6 month window, your booking would need to be cancelled.

The retainer paid is non refundable, as we’ve already held your date and turned away other couples for that time.

 

Please note we will need notice of your postponement at least 12 weeks out from your booked date otherwise we will treat the notice as a cancellation.

 

To postpone your wedding or event date, the following conditions apply:

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• One-time Date Move: We're happy to offer a one-time postponement to a new date within 6 months of your original booking.
   

• Price Adjustment: Your your booking will be subject to a 10% increase.
   

• Confirmation of Date & One Time Postponement: We allow only one postponement. The new date you require us will need to be confirmed within 14 days of you notifying us. Any further date changes will be treated as a client-initiated cancellation, and the retainer on your booking will be retained.
   

• Venue Change: Should your venue change, delivery, setup, and pack-up charges will be updated accordingly. Before finalising a venue change, we recommend checking in with us as there are a few locations we can’t work with.
   

• Existing Retainer & Final Details: Your retainer will stay as is and transfer to your new date, and we’ll touch base closer to your wedding to confirm final details.
   

• If We’re Unavailable: If we’re already booked for your preferred new date, we’ll do our best to recommend another trusted florist or stylist. In this case, your booking will be treated as a client cancellation and standard cancellation terms will apply.
   

• Force Majeure (e.g. COVID-19, Natural Disasters): In the event of unforeseen circumstances beyond our control including, but not limited to, pandemics (such as COVID-19), natural disasters, or government-imposed restrictions, we will do our best to accommodate a date change, subject to our availability. Please note that postponements are permitted further to the one-time date move under these circumstances.
   

• Communication Requirements: To protect both parties, any changes to your booking including postponements and cancellations must be requested in writing via emails. Verbal changes, including those made over the phone or in person, will not be accepted to ensure all details are clearly documented.

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We're always just a message away if you'd like to chat through your options or get help reimagining your new event date!